Remote Support - Accessing your computer remotely to perform the service required
By providing a small program for you to install this will allow Virus Busters access to your computer's files and applications. From the convenience of a web browser, we can work with the remote computer securely as if you were sitting right in front of it.
Important Questions and Answers (FAQ)
What can Virus Busters do Remotely?
Spyware, Malware, Trojan & Virus Removal
Computer Updates Toolbar Removal Data Backup and Retrieval Router or Modem Configurations Program / Application Installation, Setup or Removal |
Email Configuration
Windows Errors Tune Up Security Suite Installation Computer Security Errors Tutoring |
Why Remote Access? - You are saving money and carbon footprinting by allowing us to connect remotely. No travel fee is incured and less time is taken. It also saves you having to bring in your computer or have a technician in your home.
What do I need for Remote Support? - All you need is a fast internet account like ADSL or Cable, Email Address and your credit card details. Point of interest, the slower you Internet the slower things get done, if you feel your internet is not up to speed let us help you test it to find out.
Is it Safe and Secure? -The program we use offers 256bit security which is most likely double the security your bank has.
Does this mean you can access my computer anytime? -No, the program can be turned on or off, you can even change the password, or if you like you can completely uninstall the program. You will know when someone is connected to your computer remotely because you will see visual indications.
Can I use this program for my own personal use? -Yes you can, i will even give you a basic over view on how to operate it and what to do. This gives you access to the computer anytime you like via a web browser, you can even access it via a phone that has web access.
How am I billed? -Once the work has been completed and you are satisfied with the results we can email you an invoice for our time. Payment is required immediately and can be payed by Cash, Visa/ Mastercard / Paypal / Direct Debit.
I am worried about what you might do or see? -You can sit there and watch exactly what we do and if you are unsure or would like us to stop you can chat to us or simply turn it of and disconnect the session at any time.
Other Computer companies say there is no software installed, how come Virus Busters installs software? -In actual fact software is installed for remote connection to occur. A premium service that these larger corporate companies have acquired allows them to install the application silently. There is just as much security, if not more using the software I provide.